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All orders ship from the USA.
Standard Shipping Times: USA: 5 - 10 days
Processing Times: Typically 24-72 hours
Orders can sometimes take up to 4 days to process after placing the order before shipping out.
Tracking number: When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, it's okay. Contact us at info@ultimatesurvivalsupply.com.
If you need more detailed information, please contact us.
Unexpected Delays: In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking too long to arrive and we'll help you to resolve any situation.
We have a 14-day return policy. You will have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@ultimatesurvivalsupply.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
